Job Code: U2143
Job Title: PAS INTAKE SPEC
Date Last Edited: 8/22/2025
FLSA Status: N

 

JOB SUMMARY
Works under supervision to support complex patient access operations. This position ensures that services are accessed efficiently by serving as a single point of contact for patients, physicians and employees to access clinical services while maintaining a high level of customer service to all internal and external customers.
 

ESSENTIAL FUNCTIONS
 

Job Duties

• Schedules patient care procedures accurately (procedure, exam, area or physician referral, location, time of procedure); balances exams with patient/customer time request and provider availability.
• Interviews patient and/or physician’s office to obtain medical history and patient demographic information and documents in EPIC and electronic systems. Coordinates with physician’s office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits. Maintains department productivity standards.
• Pre-registers patient cases by entering complete and accurate information in electronic medical records prior to patient’s arrival. Identifies and verifies all essential information pertaining to intake, insurance verification/eligibility, and precertification on all applicable patient accounts. Revises information in computer systems as needed. Documents pertinent information and efforts in computer system based upon department documentation standards. Maintains department productivity standards.
• Reschedules exams at patients’ or departments’ requests.
• Initiates confirmation call back to patient to include appointment reminder, location, time, prep instructions, and/or financial responsibility.
• Ensures all exams are scheduled with proper clinical indicators and coding nomenclature.
• Counsels offices and/or patients when an “out of network” situation becomes apparent or other potential pay or technicalities arise. Coordinates with Financial Counselor to identify funding source and additional information needed to secure accurate third-party billing and/or patient financial responsibility.
• Coordinates as needed with other departments/ancillary areas for special needs or resources.
• Demonstrates ongoing competency skills including age-specific competencies, above level problem solving skills and decision-making abilities.
• Performs other duties as assigned.

QUALIFICATIONS
 

 

• Education
  High School
   

• Experience
  3 years of hospital admitting/ scheduling experience or equivalent.
   

Knowledge, Skills and Abilities

• Proficient computer skills, including MS Word, Excel and types minimum of 35 wpm.
• Requires strong interpersonal communication and documentation skills.
• Ability to spell with accurate data entry skills.
• Possesses a true “customer service” oriented work style. Knowledge of Siemens system preferred.
• Good general health and stress coping ability.
• Ability to speak and hear to allow discussions with patients, co-workers and public.
• Light lifting (requires lifting 20 lbs. with frequent carrying of up to 20 lbs.)
• Possess near vision acuity for accurate reading on computer screens.

• Working Conditions
  Hospital Setting
  Office Setting
   

• P-Problem Solving: To achieve excellence in patient care and service, all employees are expected to take ownership in solving problems effectively, efficiently and to the satisfaction of the patient.
• A-Ability, Attitude and Appearance: In keeping with a professional healthcare environment, all employees are expected to have the ability to perform their jobs and to appear and conduct themselves in a professional and positive manner.
• C-Communications and Compassion: It is our goal that all our communications are clear, courteous, timely, and delivered with compassion, respect and appropriate confidentiality.
• T-Teamwork: In our medical environment, our patients regard every employee they encounter as a member of the Southwestern Medical Center team. Our goal is to individually work hard to contribute to our team, support our co-workers, and to achieve not only excellent patient care and service, but also a satisfying, caring environment for each other.

Salary
Salary Negotiable
 

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

 

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.