WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The Clinic Staff Assistant I (CSA I) operates primarily at the front desk of the Las Colinas Clinic supporting all specialties in the Las Colinas clinic, engaging with patients and staff to support administrative and scheduling functions crucial to clinic operations. This role assists with patient registration, scheduling, insurance verification, referral processing, and point-of-service collections while maintaining a high standard of patient confidentiality and excellent customer service. Key responsibilities include managing appointment scheduling, rescheduling lists, and confirmation calls to reduce no-shows and late cancellations. Addressing phone inquiries, documenting calls, and managing EPIC in-basket encounters ensures timely responses. Perform point-of-service collections and manage payment handling. Organize and welcome the front desk and waiting areas. Reschedule appointments promptly in case of clinic closures.

The Clinical Staff Assistant I directly interacts with patients on the phone and/or face-to-face under direct supervision to: support medical front office business operations in an outpatient clinical setting and maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. This position offers a career ladder based on progressive responsibilities and performance. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or GED with prior customer service experience required 
   

• Licenses and Certifications
  Successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire 
   

Preferred

• Education
  Degree in related field and/or related experience preferred but not required. 
   

• Experience
  Related experience preferred but not required. 
   

JOB DUTIES

• Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months:
  * Registration
  * Scheduling
  * Inbound call documentation
  * Insurance Entry and Verification
  * Referrals Management
  * Cash Drawer, Payment Posting and Check-in/Check-out
• Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
• Perform other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.