WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The RN Program Coordinator provides comprehensive care coordination for patients with complex conditions across the continuum of care. This role serves as a key liaison among providers, patients, families, laboratories, pharmacies, and external agencies to ensure timely diagnosis, treatment, and long-term management. The coordinator also supports clinical operations, research initiatives, and patient advocacy within a multidisciplinary and academic care environment.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor’s Degree in Nursing

• Experience
  3 years of nursing experience
  Additional experience may be considered in lieu of education requirements

• Licenses and Certifications
  (RN) REGISTERED NURSE Licensure by Board of Nurse Examiners for the State of Texas Upon Hire
  (BLS) BASIC LIFE SUPPORT Course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire

Preferred

• Experience
  Experience in complex clinical conditions, rare disease, or specialty care
  Prior care coordination or program coordination experience

JOB DUTIES

• Clinical Coordination & Care Management:
• Coordinates intake, evaluation, and longitudinal care for patients with complex conditions.
• Serves as the primary nursing liaison among multidisciplinary teams and external providers.
• Reviews referrals and ensures appropriate documentation and follow-up.
• Coordinates clinical testing, including prior authorizations, specimen collection, lab communication, and result tracking.
• Manages patient communication through calls, MyChart messages, and nurse visits.
• Monitors surveillance labs, communicates results to patients and providers, and maintains patient tracking databases.
• Facilitates transitions of care, including pediatric-to-adult clinic transitions and coordination with inpatient and outpatient services.
• Coordinates specialty clinic visits and multidisciplinary care plans.
• Obtains and integrates external medical records into the patient chart.
• Therapy & Treatment Coordination:
• Coordinates complex therapies, infusion services, and/or specialty medication management.
• Obtains prior authorizations for infusions, program-specific clinical procedures and treatments, and/or high-cost specialty medications.
• Communicates with pharmacies, infusion centers, home health agencies, and other ancillary services to ensure continuity of care.
• Assists with durable medical equipment orders and home health service coordination.
• Monitors, documents, and reports adverse reactions as needed.
• Patient & Family Support:
• Provides education on disease processes, treatment plans, and long-term management.
• Serves as a consistent point of contact for patients and families navigating complex care.
• Assists patients in accessing financial assistance programs, including foundation, pharmaceutical, and government resources.
• Supports applications for Medicaid (Title XIX), newborn screening benefits, and other state/federal programs.
• Advocates for patients throughout enrollment and assistance processes.
• Program Operations & Coordination:
• Maintains a database of program patients and track care metrics, including follow-up visits and lab compliance.
• Coordinates care with state health departments (e.g., Texas and Oklahoma) for program patients and newborn screening programs.
• Completes patient screening applications and ensure compliance with state requirements.
• Supports workflow development, program growth, and process improvement initiatives.
• Participates in multidisciplinary meetings, case reviews, and program development efforts.
• Research & Academic Support:
• Coordinates lab specimen collection for research and testing.
• Supports clinical research activities, including research medication administration.
• Entesr and tracks metabolic lab results and communicate findings to providers.
• Participates in academic initiatives, including conferences and educational activities.
• Additional Responsibilities:
• Assists with clinic and inpatient coordination as needed.
• Supports onboarding and training of new staff.
• Performs other duties as assigned to support departmental and program goals.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.