WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Medication Access Technicians manage patient care by coordinating medication orders, processing prior authorizations, resolving third-party billing issues, facilitating patient assistance programs, and ensuring accurate documentation and communication with patients, providers, and pharmacists to support timely medication access and adherence. This role operates under the supervision of a Pharmacist, Pharmacy Coordinator, or Pharmacy Manager. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School diploma or equivalent 
   

• Experience
  1 year experience as a retail pharmacy technician or equivalent 
   

• Licenses and Certifications
  (TSBP) REG PHARMACY TECNICIAN Upon Hire 
   

Preferred

• Experience
  Basic understanding of clinical terms and ability to complete a chart review Prior Authorization experience Knowledge of prescription insurance structure and plan types 
   

• Licenses and Certifications
  PTCB (Pharmacy Technician Certification Board) Upon Hire 
   

JOB DUTIES

• Manage inbound and outbound calls with providers, pharmacies, and patients regarding medication order inquiries, ensuring accurate information is gathered to provide services
• Investigate and verify insurance benefits and eligibility for pharmacy and medical third-party claims
• Act as a liaison between providers, pharmacies, and patients to resolve billing issues, address third-party claims, and facilitate patient access to medications and financial assistance programs.
• Initiate and track prior authorization requests, ensuring accurate prescription data and follow-up with insurance carriers to expedite approvals, appeals, and claim submissions.
• Coordinate patient care by scheduling orders, verifying patient and payment information, communicating shipment details
• Provide pharmacy support by coordinating consultations with pharmacists, following up on prescription transfers, and ensuring patients receive medications as prescribed.
• Coordinate and support administrative aspects of patient assistance programs, facilitating the application and acquisition of free or reduced-cost medications while serving as a liaison between patients and clinic medical staff.
• Maintain accurate patient records, documenting all activity and communications to ensure compliance with regulatory requirements and organizational standards.
• Track, report and escalate service issues arising from requests for authorizations, financial assistance or other issues that delay service.
• Perform additional tasks as required to maintain workflow and to meet business needs.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.