WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
This position works with limited oversight to efficiently provide nursing triage of all patient messages received via telephone or MyChart. The triage nurse will demonstrate sound clinical judgment that utilizes careful listening, critical thinking and assessment skills. During downtime, the position works with limited oversight to efficiently process patients to appropriate units based on physicians’ order whether coming via ED, DA, Transfer, Clinic, Surgery or Procedural Area. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Licenses and Certifications
  (RN) REGISTERED NURSE Licensure as Registered Nurse by Board of Nurse Examiners for State of Texas 
   

Preferred

• Experience
  3-5 years of ambulatory clinical nursing experience or emergency room experience 
• Telephone Triage experience strongly preferred.
   

JOB DUTIES

• Utilizes strong listening skill to be able to interpret subtle indications of the patient’s complaint so that they can form a thorough assessment of the patient’s problem without the ability to visually observe or assess.
• Follows clinic specific protocols and/or professional judgment and assessment skills to identify the nature and urgency of patient needs to determine the appropriate disposition.
• Provides patient education and advice to improve continuity of care, avoid unnecessary visits to the emergency room and reduce risks from medical complications.
• Collects sufficient data related to the presenting problem and medical history and recognizes and mates symptom patterns to those in clinic protocols to be able to provide safe, timely disposition of health-related problems.
• Refills medications per clinic specific protocols.
• Establish and maintain ongoing communication with internal stakeholders and external customers while securing the patient’s admission or internal transfer.
• Apply clinical expertise and the nursing process to triage and prioritize admission acuity from multiple locations: direct admits, external transfers, ED, onsite clinics and private physician offices.
• Ensure smooth functioning of the patient placement process to reduce wait times and avoid unnecessary movement of patients, serves as an expert clinical resource for patient placement
• Facilitate the direct admit process by interacting with physicians to ensure telephone triage results in appropriate patient placement.
• Notifies Administrative Coordinator or Manager concerning admissions that do not meet the hospitals criteria.
• Continually seeks new ways to improve processes and increase efficiencies and takes the initiative to communicate recommendations to Administrative Coordinator or Manager.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.