WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you‿ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under general supervision to provide Medical Assistant operations and provide clinical, operational, and workflow support in a patient care setting. Serves as a resource for staff, supports training and development activities, and promotes efficient, safe, and patient-centered clinic operations.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or GED equivalent

• Experience
  2 years of experience as a Medical Assistant, Certified Medical Assistant, Patient Care Technician, or related patient care role in a clinic or healthcare setting

• Licenses and Certifications
  (BLS) BASIC LIFE SUPPORT Course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire and
  Current MOA Certification required, through one of the following organizations Upon Hire
  (CMA) CERT MEDICAL ASSISTANT American Association of Medical Assistants or
  (RMA) REG MEDICAL ASSISTANT American Medical Technologists Association or
  (NRCMA) NAT REGD CERT MEDICAL ASSISTNT National Association for Health Professionals or
  (NCMA) NAT CERT MEDICAL ASSISTANT National Center for Competency Testing or
  (NHA-CCMA) Nat Hlthcareer CertClinMedAsst
  (RMA) REG MEDICAL ASSISTANT American Allied Health

Preferred

• Education
  Associate’s Degree in healthcare-related field

• Experience
  1 year of experience in a lead, coordinator, or senior Medical Assistant role
  Experience supporting staff training, onboarding, workflow coordination, or clinic operations

JOB DUTIES

• Coordinates daily Medical Assistant staffing assignments and workflow activities to support efficient clinic operations and patient care delivery.
• Monitors clinic workflow, identifies operational issues, and recommends process improvements to promote efficiency, quality, and patient satisfaction.
• Serves as a resource for Medical Assistants and assists with problem-solving, workflow questions, and escalation of operational concerns.
• Assists leadership with staff scheduling, attendance monitoring, timekeeping review, and coordination of staffing resources.
• Supports recruitment, onboarding, orientation, training, competency validation, and cross-training activities for Medical Assistant staff.
• Serves as a preceptor and mentor and coordinates onboarding activities for new employees.
• Provides ongoing feedback regarding employee performance, training needs, and development opportunities to clinic leadership.
• Supports leadership in maintaining compliance with departmental policies, regulatory requirements, and organizational standards.
• Serves as a liaison with medical practitioners, nursing staff, and other departments to facilitate effective communication and coordination of clinic operations.
• Maintains patient confidentiality and promotes appropriate handling of patient information in accordance with organizational policies and procedures.
• Oversees assigned quality and compliance activities, including point-of-care testing oversight, quality assurance processes, competency validation, and audit activities as applicable.
• Serves as a Point-of-Care Testing (POCT) designee and assists with training, competency assessment, and recertification activities as required.
• Supports clinic safety initiatives, including equipment monitoring, supply management, safety rounding, emergency preparedness activities, and other assigned safety responsibilities.
• Maintains adequate inventory of clinical supplies and assists with coordination of equipment maintenance and repair.
• Performs Certified Medical Assistant duties as needed to support clinic operations and patient care delivery.
• Participates in departmental training, leadership development, quality improvement initiatives, and ongoing professional development activities.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Salary Information
Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.