WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
 Primary job duties consist of remediation of security vulnerabilities on systems and applications through updating or patching and working directly with vendors and Information Security. Assists in analysis and remediation of problems involving operating systems, database systems, applications, and other technologies as defined by an Enterprise Systems Administrator of higher grade. Troubleshoots system components and recommends improvements in support of an efficient, highly available data center operation. Assists with the design and implementation of data system components under the direction of Managers and other levels of Systems Administrators or engineers. Assists in the development of test plans including recovery procedures. Installs hardware and software in accordance with established guidelines including:
 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Associate’s Degree in a technical field or equivalent 
   

• Experience
  3 years of relevant and progressive job related experience with 
  2 years of experience in a support position or role in an information systems environment. 
  Additional experience may be considered in lieu of education. 
  May be required to submit to a federal background investigation. 
   

JOB DUTIES

• Assists in analysis and remediation of problems involving: operating systems, database systems, applications, and other technologies as defined by an Enterprise Systems Administrator of higher grade.
• Troubleshoots system components and recommends improvements in support of an efficient, highly available data center operation.
• Assists with the design and implementation of data system components under the direction of Managers and other levels of Systems Administrators or engineers.
• Assists in the development of test plans including recovery procedures.
• Installs hardware and software in accordance with established guidelines including: Operating Systems, Database software and other application systems.
• Support for Call Center (HEAT) incidents.
• Develops methods for remediation of identified system security vulnerabilities based on existing procedures.
• Assists with responses to security incidents to prevent additional loss and obtains and preserves forensic evidence.
• Remains knowledgeable of changes in technology, industry practices, and state and federal regulatory requirements including FISMA, NIST FIPS, and other relevant publications.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires strong interpersonal and communication skills; capable of explaining moderately complex procedures in writing or verbally.
• Work requires intermediate knowledge of at least one operating system and its commands/utilities at a user level; can edit files, issue commands, navigate the file system.
• Work requires ability to effectively present information and respond to questions from managers, clients, customers and co-workers.
• Work requires ability to read, write, analyze and interpret technical procedures.
• Work requires ability to give oral and written presentations.
• Work requires ability to design and implement system infrastructure changes.
• Work requires ability to design and implement systems administration tools, which integrate with other computing systems.
• Work requires ability to accurately interpret computer-issued error messages and take appropriate action.
• Work requires basic knowledge of Windows XP, Windows 7, Microsoft Office Suite; and/or
• Work requires basic knowledge of Microsoft/Linux/UNIX server operating systems.
• Work may require additional skills including a basic knowledge of Tivoli Storage Manager, IBM ZOS, VAX/VMS, or other legacy environments.
• Work may require additional skills including application systems, database systems, or knowledge of specialty hardware appliances.
• Work requires ability to follow oral and written instructions and the ability to communicate effectively both verbally and in writing.
• Work may require working long periods of time to meet deadlines.
• Work requires adaptability/flexibility to react positively to changes in work environment.
• Work requires initiative to improve productivity and quality of work.
• Work requires ability to plan and organize work in logical and efficient manner.
• Work requires exercise of moderate judgment.
• May be required to submit to a federal background investigation.
• Will be scheduled to work during off-hours change windows that may fall outside of normal business hours or during the weekend. Will be periodically assigned after-hour support and able to be paged 24-7.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Lifting
• Talking

Working Conditions

• Office Setting

Salary Information
Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.