Senior Director of Operational Efficiency & Transformation for Ambulatory Services
Location: Dallas, TX
Location Type: Hybrid
Location Type: Hybrid
Job Number: 949811
Category: Professional & Executive
23475165
Responsibilities
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Senior Director of Operational Efficiency & Transformation for Ambulatory Services is responsible for driving enterprise-wide improvement across outpatient clinics, procedural centers, and ancillary services. This role uses advanced analytics, operational redesign, and financial performance insights to enhance patient access, streamline workflows, strengthen revenue integrity, reduce avoidable expenses, and ensure the ambulatory enterprise operates at peak efficiency. The Sr. Director partners closely with clinical, operational, and revenue cycle leaders to ensure daily operations align with long-term strategic goals and value-driven care delivery.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
- Education
Bachelor’s Degree in Business, Healthcare Administration, Analytics, or a related field
- Experience
7 years or more in ambulatory operations, performance improvement, revenue cycle, or healthcare transformation, with leadership responsibilities.
Preferred
- Education
Master’s Degree (MBA, MHA, MPH, MS Analytics) or a related field
JOB DUTIES
- Strategic Operational Leadership
- Support the ambulatory transformation agenda by identifying, prioritizing, and executing initiatives that improve patient access, visit throughput, provider productivity, and operational efficiency across clinics and outpatient service lines.
- Support development of a multi-year operational excellence roadmap that integrates digital tools, process automation, workforce optimization, and performance improvement methodologies.
- Operational Efficiency Optimization
- Conduct deep analysis of operational, financial, and clinical data to identify bottlenecks, capacity constraints, systemic inefficiencies and cost effectiveness strategies across ambulatory operations.
- Participate in establishing KPI frameworks for clinic operations, revenue cycle performance, scheduling accuracy, and adherence to standardized workflows.
- Revenue Enhancement & Coding Optimization
- Partner with Revenue Cycle, Coding, and Compliance teams to identify opportunities to improve revenue integrity, including:
- Ensuring accurate and complete charge capture
- Reducing coding errors
- Enhancing documentation quality and alignment with coding guidelines
- Improving front-end registration, eligibility verification, and copay collection processes
- Lead analyses to uncover underbilling trends, missed charges, denials patterns, and opportunities to optimize reimbursement while maintaining compliance standards.
- Partner with Revenue Cycle, Coding, and Compliance teams to identify opportunities to improve revenue integrity, including:
- Expense Reduction & Resource Optimization
- Conduct cost analyses to identify opportunities to reduce non‿value added spending within ambulatory workflows, clinical support areas, supply management, and staffing models.
- Recommend and implement strategies to streamline expenses, including labor optimization, standardizing supply utilization, reducing waste, and enhancing procurement efficiency.
- Partner with Supply Chain and Clinic Directors to optimize inventory management, reduce over-ordering, and ensure cost-effective purchasing.
- Workflow Optimization
- In partnership with ambulatory operations and service line leadership, participate in redesigning operational workflows that will enhance patient flow, and improve care coordination.
- In partnership with ambulatory operations leadership. implement standardized clinic processes (rooming, check-in/out, scheduling, referrals, and authorizations) that improve throughput, productivity, and patient experience.
- Drive adoption of digital solutions (EHR tools, automation, self-service kiosks, scheduling optimization platforms) to reduce manual effort and administrative burden.
- Ambulatory Growth & Provider Strategy
- Supports strategic growth of the physician enterprise across ambulatory clinics and regional center.
- Partners with strategy, operational, clinical, and financial leadership to evaluate service expansion including the development of business plans and provider capacity analysis.
- Supports ambulatory provider onboarding by overseeing the end-to-end integration of physicians and APPs into ambulatory clinics, ensuring they are credentialed, privileged, operationally enabled, culturally integrated, and clinically productive on schedule.
- Partners with Department leadership, Medical Staff Services, Revenue Cycle, IT, Operations, and Marketing to deliver a frictionless Day-1 through Day-90 experience, accelerating time-to-productivity and improving provider retention.
- Cross-Functional Collaboration & Change Management
- Serve as a strategic partner to Clinic Operations, Nursing Leadership, Revenue Cycle, Finance, IT, Population Health, and Quality & Compliance.
- Lead multidisciplinary performance-improvement teams and guide implementation of transformation initiatives across diverse ambulatory settings.
- Build strong relationships with providers and clinic leaders to ensure buy-in, reduce resistance to change, and support consistent execution.
- Project Management
- Lead and develop the ambulatory project management team.
- Direct large-scale projects aimed at improving efficiency, reducing costs, and enhancing revenue capture within outpatient environments.
- Manage timelines, resources, change management plans, and performance outcomes to ensure initiative success and sustainability.
- Ensure all projects include current state analysis with operational processes and data analysis, future state creation including pilots with proven success metrics, and detailed execution.
- Represent Ambulatory Services in stakeholder meetings as required by Ambulatory Leadership and be able to confidently present on projects and initiatives.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits
Benefits
- UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare – no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
Working at UTSW
Bring Your “A” Game.
Why are top candidates in so many professional fields – including customer service, finance, and human resources, to name a few – choosing UT Southwestern Medical Center as a career home? Simple. They know that they will work among a team of people who bring their best every day to support a health organization that’s breaking new ground in dozens of ways. That’s what we can offer you.
It takes a lot to keep UT Southwestern at the forefront, where world-class patient care, acclaimed medical education, and innovative research breakthroughs are common occurrences. When you join us, those are the challenges you’ll share. Our organization has taken on serious commitments and responsibilities within a rapidly evolving health care system.
Change is a constant, so our work supporting this complex matrix of business and systems needs must rise to the highest level of professionalism, collaboration, and innovation. That’s true for every role across the Medical Center and represents why this can be the most challenging work of your career.
Let’s Get Started
Employee Testimonials
Vanessa Pantoja
Vanessa Pantoja
GME Program Coordinator
GME Program Coordinator
Dallas is the perfect size city for me. There are always amazing things to do in Dallas, from visiting the arts district, to museums, concerts, sporting events, and the state fair.
Brenda Edwards.
Brenda Edwards
Licensed Clinical Social Worker
Licensed Clinical Social Worker
UT Southwestern is a great place to work and learn. Innovation and creativity to improve the quality of patient care are encouraged. Leadership within my team and department is supportive.
Denise Anderson
Denise Anderson
GME Coordinator I
GME Coordinator I
I love working at UT Southwestern because of its great staff and great benefits. Everyday is extraordinary because there’s opportunity to expand your knowledge and advance your career.
